Glovo, a prominent player in the global delivery industry, has unveiled its latest initiatives in Lagos, Nigeria, aimed at enhancing the efficiency and speed of its service delivery system for the city’s residents. The company has introduced its quick Q-commerce arm and a digital supermarket called Micro Fulfilment Centre (MFC) and Glovo Bargains to cater to the needs of “Lagosians.”
At the launch of the new MFC in Yaba, Lagos, Tokunbo Ibrahim, the Government Relations Manager for Glovo Sub-Saharan Africa, emphasized the accessibility of Glovo Bargains through the company’s app and website, stating, “It offers customers the best affordable prices for fresh and consumer packaged goods (CPG) from the convenience of their homes. Using the latest in-store digital technology and dedicated resources, Glovo Bargains ensures the quickest possible delivery times with customers receiving their orders in 20-40 minutes.”
Ibrahim further explained that Glovo Bargains focuses on rapid deliveries, typically within an hour, and highlighted the expansion of Glovo’s Q-commerce arm to meet the growing demand for swift delivery services in Lagos Mainland. Additionally, she mentioned that Glovo provides insurance coverage to safeguard against unforeseen circumstances that may occur during deliveries.
In an effort to enhance the welfare and rights of their dispatch riders, known as “Koreas,” Glovo is implementing a comprehensive approach. Ibrahim revealed that they are striving to provide dignified working conditions for Koreas, including the possibility of paternity leave to support them financially in the event of work-related incidents. Moreover, Glovo intends to collaborate with Fairwork, an organization dedicated to ensuring fairness for platform workers, to ensure ethical practices and conduct audits of their actions.
Kolawole Adeniyi, the Head of Q-Commerce for Glovo Nigeria, highlighted the evolving consumer behavior and lifestyle trends, emphasizing the importance of speed and convenience. Adeniyi expressed excitement about the introduction of Glovo Bargains, enabling consumers to conveniently purchase groceries and essential items at competitive prices, all from the safety and comfort of their homes. He affirmed Glovo’s commitment to expanding their offerings to meet the demands of consumers.
Glovo’s new initiatives in Lagos signify their dedication to revolutionizing the delivery experience and meeting the evolving needs of customers. By leveraging advanced technology, comprehensive insurance coverage, and strategic partnerships, the company aims to provide efficient and affordable services that enhance the convenience and well-being of the Lagos community.