Uber Eats to roll out AI features, more payment options

A delivery worker with a backpack of Uber Eats rides a bike in Nice, France

In a bid to enhance user experience and stay at the forefront of the food delivery industry, Uber Technologies has announced significant updates for its Uber Eats platform. These updates include expanded payment options and the introduction of an artificial intelligence (AI)-powered assistant, aimed at streamlining food delivery and discovery for customers.

Uber Eats is set to introduce a dedicated section called the “Sales Aisle” where users can explore a wide array of promotional offers. This feature will provide a convenient way for customers to access discounts and special deals from their favorite restaurants and eateries. The “Sales Aisle” is scheduled to roll out later this year, with full implementation expected in 2024.

The adoption of AI technology has become a strategic focus for food delivery platforms as they strive to provide a more personalized and convenient service. Rival Instacart introduced “Ask Instacart,” an AI-powered search tool designed to assist customers with their grocery shopping inquiries in partnership with AI chatbot creator OpenAI. Similarly, DoorDash is developing “DashAI,” an AI chatbot aimed at expediting the food ordering process.

Furthermore, Uber has entered into partnerships with federal healthcare programs, including Managed Medicaid and Medicare Advantage, to accept relevant waiver payments on both the Uber and Uber Eats platforms, starting in 2024. This initiative is part of an industry-wide effort to target low-income households and expand market share in the highly competitive food delivery landscape.

Uber Eats is also extending its support to recipients of the Supplemental Nutrition Assistance Program (SNAP), offering them the option to use their waivers for grocery purchases on the platform in 2024. This move underscores the commitment of food delivery platforms to cater to the needs of a diverse range of customers, including those with varying payment options and preferences.

With these innovations, Uber Eats aims to provide a more comprehensive and user-friendly platform for food delivery, making it easier for customers to discover great deals, explore diverse food options, and access the services they need.

Stay tuned for the rollout of these exciting features on Uber Eats, set to revolutionize the food delivery experience for users across the globe.

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