Uber Eats is delving into the realm of AI technology by developing a chatbot set to provide users with tailored recommendations and streamline the order placement process, according to Bloomberg’s recent report. Unveiled by developer Steve Moser, details about this innovative chatbot were discovered within the code hidden within the Uber Eats app.
Functioning as a digital assistant, the chatbot is anticipated to engage users in conversations about their budget and culinary preferences, ultimately guiding them towards placing orders that align with their tastes. Although the specific launch date of the chatbot remains undisclosed, it highlights Uber’s increasing focus on incorporating AI solutions into its platform.
While Uber has yet to officially comment on this development, CEO Dara Khosrowshahi previously mentioned to Bloomberg Television that the company was actively working on an AI chatbot. Khosrowshahi acknowledged that Uber already utilizes AI to match riders and couriers with customers.
Uber’s forthcoming AI chatbot joins the ranks of other food delivery applications embracing AI technology in their services. DoorDash, for instance, recently introduced AI-powered voice ordering technology that empowers restaurants to respond to incoming calls more effectively, thereby enhancing sales and customer interactions. Furthermore, DoorDash is working on an AI-driven chatbot aimed at expediting the ordering process and assisting customers in finding suitable food choices.
In a similar vein, Instacart ventured into AI integration by launching an AI search tool powered by OpenAI’s ChatGPT. Known as “Ask Instacart,” this tool was designed to streamline the shopping experience for customers, offering personalized recommendations and addressing their inquiries.
Given the widespread adoption of AI-powered features across various industries, it’s a natural progression for food delivery apps to leverage AI capabilities. Users are likely to welcome a chatbot that can not only cater to their preferences but also simplify the process of selecting and ordering food through a more interactive and personalized experience.