Q-Com Consumer Setiment Dashboards


Quick Commerce customer feedback barometer 2023 by YouScan 

What do customers really think about Quick Commerce? 
This question gathered and still gathers a lot of debates among experts.

Does customer really need delivery in 15 min? Which UX is better? Customer satisfaction and support SLA? Which SKUs should be available? Whose service is better? 

In the past years, social media has become the true barometer of the customer’s mood and needs as well as a place where you can learn a lot of interesting truths about your product and what customers really think.

Together with @Youscan we have prepared an article with some statistics on what do customer really think of the apps? 
Gathering feedbacks from Facebook, Youtube, Twitter, Google, App Store and much more, @Youscan created a few dashboards with the report on a few EU markets separately. 

France (part 1)
France (part 2)
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