Olo Connect, the restaurant technology platform, is set to enhance its capabilities through an agreement with SoundHound AI Inc. This collaboration will enable restaurants to process voice orders seamlessly, whether placed through in-store kiosks, drive-thrus, or over the phone, all thanks to the power of artificial intelligence (AI).
SoundHound AI’s innovative system is designed to adapt to the menus of individual restaurants. It can handle various tasks, including processing orders, addressing customer inquiries, and recommending add-ons and special offers.
All voice orders processed through this system are seamlessly integrated into the Olo platform, streamlining restaurant operations for a more efficient workflow.
One of the key advantages of SoundHound’s patented voice AI is its ability to comprehend natural human speech. This means that customers won’t need to modify their language or endure awkward interactions when placing orders.
Nolan DeCoster, Senior Vice President of Partnerships and Business Development at Olo, expressed enthusiasm about the partnership, stating, “We are thrilled to partner with SoundHound to bring their voice AI to multiple ordering applications within restaurants, an exciting step forward in our pursuit to help build the restaurant of the future for our customers.”
This collaboration between Olo and SoundHound AI represents a significant step towards revolutionizing the restaurant industry by integrating AI-powered voice ordering into the dining experience.