Online shopping and delivery service Gopuff is now facing a class action lawsuit for allegedly engaging in unsolicited text messaging and persistently contacting consumers who have attempted to opt out of such messages. The lawsuit, filed by plaintiff Bradley Stern, claims that Gopuff continued to send text messages to him after he attempted to opt out by sending a “stop” instruction to the company, potentially violating the Telephone Consumer Protection Act.
Stern’s contention is that despite his efforts to halt Gopuff’s text message solicitations, the company allegedly sent him an additional 12 unsolicited text messages during the months of June and July. The lawsuit aims to represent a nationwide class of individuals who have received two or more sales text messages from Gopuff within a 12-month period in the past four years after submitting an opt-out request.
The alleged unsolicited text messages have raised concerns regarding consumer privacy and statutory rights. Stern and the class members argue that Gopuff’s actions have intruded into their personal realm and violated their peace and privacy. The lawsuit seeks not only injunctive relief but also statutory damages to halt what the plaintiff claims is unlawful conduct by Gopuff.
Stern’s demand for a jury trial underscores the seriousness of the issue. The lawsuit is not only seeking financial restitution but also declaratory and injunctive relief to prevent Gopuff’s alleged unlawful behavior from continuing. The lawsuit also raises questions about the company’s adherence to regulations and consumer rights in the digital age.
This is not the first time Gopuff has faced legal action. In a separate class action lawsuit filed last year, a consumer alleged that Gopuff violated California law by automatically enrolling individuals who signed up for a free trial into a paid monthly subscription. These legal challenges highlight the growing concerns around consumer protection and privacy in the evolving landscape of online shopping and delivery services.
As the class action lawsuit progresses, it will likely shed light on how companies like Gopuff navigate the delicate balance between delivering promotional content and respecting consumers’ preferences for privacy and communication. This case serves as a reminder that ensuring transparent communication and honoring opt-out requests are integral aspects of building trust and maintaining positive customer relationships in the digital marketplace.