In a significant move to celebrate and protect its dedicated delivery partners, foodpanda Malaysia is expanding its insurance coverage to provide accidental protection for riders and their families beyond working hours. The initiative, known as foodpanda Protect+, offers a round-the-clock, double protection scheme, developed in collaboration with InsurTech firm PolicyStreet.
foodpanda Protect+ is an accidental insurance top-up plan that goes beyond the regular coverage provided during working hours. It extends coverage to delivery partners and their next-of-kin, offering 24-hour worldwide protection against accidents, including death, disablement, and hospitalization. This initiative reinforces foodpanda’s commitment to the well-being of its delivery partners and their loved ones.
Shubham Saran, Head of Logistics at foodpanda Malaysia, expressed the platform’s dedication to caring for its delivery partners. He emphasized the importance of providing additional protection to ensure the safety and security of their families. This move reflects foodpanda’s ongoing efforts to go above and beyond in supporting its delivery partners.
Under this scheme, delivery partners can avail of this extended coverage for as low as RM3 per month. They also have the option to include their spouses and up to two children for RM6, with a minimal additional charge for each subsequent child. Single delivery partners can extend the insurance to cover their parents at the same rate.
It’s essential to note that this extended coverage is in addition to the existing insurance protection already provided to all delivery partners during their working hours. They are insured up to RM100,000 in the event of accidental death or permanent disability while on delivery rounds.
To mark this significant announcement, foodpanda Malaysia organized a Rider Appreciation Day event at its office in Bangsar South. Over 50 top-performing delivery partners joined the celebration, along with senior management from the company. To include delivery partners from across the country, similar events are planned for rider hubs in Kuantan, Johor, Sabah, and Penang.
In addition to enhancing insurance coverage, foodpanda held an engagement session with its delivery partners to gather feedback and insights on improving the overall delivery experience for riders, merchants, and customers. Shubham Saran stressed the importance of building a community of trust with delivery partners, regardless of whether they work full-time or part-time.
As a culmination of the event, foodpanda recognized six riders for their exceptional performance in various categories, including those with the longest tenure and the most significant social media engagement. This move reflects foodpanda’s commitment to creating a supportive and inclusive environment for its valued delivery partners.