DoorDash is stepping up its game with the launch of AI-powered voice ordering technology, aimed at helping restaurants maximize their sales potential. The newly unveiled system, which is part of DoorDash’s commitment to tech-driven solutions, addresses the issue of missed customer calls and the subsequent revenue losses faced by many eateries. According to DoorDash’s 2023 Restaurant Online Ordering Trends Report, although one in five customers still prefer phone orders, nearly half of these calls often go unanswered. To bridge this gap, DoorDash is introducing a system that pairs AI technology with live agents, ensuring that customer calls are met with minimal wait times.
Rajat Shroff, DoorDash’s Head of Product and Design, emphasized the importance of meeting customer expectations and providing restaurateurs with innovative solutions. “Supporting operators by capturing customer demand through investments in our voice product is one way we’re delivering more and enabling our partners to grow their business,” Shroff said.
This innovation aims to provide a seamless experience for both customers and restaurant operators. By harnessing AI, DoorDash will be able to manage call volume during peak hours, freeing up staff to focus on in-person customers. The AI-powered system will also offer personalized voice ordering in multiple languages and allow returning customers to effortlessly reorder their favorite meals. For those restaurants seeking to streamline phone order deliveries, DoorDash Drive, the company’s white-label solution, can be utilized to offer direct delivery services.
As the food delivery landscape continues to evolve, DoorDash’s AI-powered voice ordering technology is an exciting development that addresses a longstanding challenge. By improving communication channels and catering to diverse customer preferences, this advancement has the potential to significantly enhance both customer satisfaction and the bottom line for restaurants.